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GPI - Turbine & Oval Gear Flow Meters
Hedland Variable Area Flow Meters
Terms & Conditions
Order Processing

All orders are typically processed within 1-3 business days (excluding Holidays) after receipt of order. Orders for products that are in stock in our Greensboro, NC warehouse will usually ship the same day if received prior to 12pm Eastern, or the following day if received after 12pm (excluding Holidays).

If a product is not in stock, we will inform you via e-mail along with an estimated ship date. On multiple item orders, we will ship your order complete, unless you specify that you would prefer that we ship "partial orders" (additional shipping charges may apply). Please note, products may be shipped from several warehouses. Orders for products shown to be in stock, but later determined to be out of stock may be cancelled within 48 hours of receipt of our delayed delivery notification. Order status can be checked at anytime, please see Order Status information below.

Minimum Order Policy
Our minimum order amount is $50.00
Shipping Policy - US & Canadian Customers

All products will be shipped via UPS (United Parcel Service) by default, unless we are otherwise instructed. Ship-To's must include a street address. UPS will not ship to Post Office Boxes. Please note, shipping via UPS Ground service can take between 3 and 10 business days, based on your location. Most orders will ship from the Cross Company warehouse located in Greensboro, NC (27410). We reserve the option to drop-ship your order directly from the respective factories if necessary. UPS Red and Blue service is available upon request. Additional shipping expenses related to expedited orders will be added to your total

Order Status

Order status can always be checked online, by selecting "Order Tracking" and entering the e-mail address you used for the order. Order Status terminology is shown below:

Payment Received: Shortly after completing your order and payment, you will receive an automated email confirmation and order summary from us. We receive a duplicate copy which notifies us that there is an new order pending.

Pending Customer Confirmation: Our first step after receiving a new order is to review the billing, shipping and product information contained within the order for validity. We look for specific inconsistencies within orders that may be an indicator of possible fraud. Not all orders are placed in the Pending Customer Verification status, but if your order is, please contact us by telephone within 5 business days to verify your identity and the validity of your order. More importantly, please don't be offended by this precautionary step! This policy was put in place to protect both you and us.

In Process: Once validity of an order has been established, our next step is to update the order status to: "In Process". This means that we have received and accepted your order and have begun to process it within our systems. Our goal is to complete and ship your order as quickly as possible. Orders for in-stock items are typically shipped within 24 hours (following business day if received after hours). Customers ordering items that may incur some delays in production and/or shipping will be contacted via email and/or phone with an estimated ship date.

Ready to Ship: Once processed, orders for in-stock items or products ordered specifically for you that have arrived at our fulfillment center will generate a warehouse "Pick Ticket". Once a pick ticket has printed, orders are updated to "Ready to Ship" and are typically shipped that same day.

Shipped-Order Complete: Once an order physically ships, your order status will be updated to "Shipped-Order Complete" and you will be notified of this final status update via an automated email. Included in this message is a note informing you that your order has shipped along with a tracking number (if available) and contact information for us. In some instances, carriers may not have current information on the respective tracking information for several hours after the products leave our facility. Products drop-shipping direct from the factory will typically show a tracking number of "Factory Drop-Ship".

Product Availability
We here at make every effort to maintain our inventory at levels that are adequate enough to fill your order from stock. That said, if your product needs are urgent, we highly recommend that contact us prior to placing your order to check on lead times and/or availability of the product(s) you plan to purchase.
Product Pricing is committed to offering you high quality products at competitive prices. From time to time, we will run special promotions that will impact pricing on several or all products.

Sales Tax

Sales tax will be included on invoices shipping and/or billing to the following states: Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia and West Virginia. Please note that the sales tax (if applicable) included in your total is an estimated amount based on the maximum combined state and local taxes listed for your state. Your final invoice/credit card receipt will reflect the actual sales tax charged to your account and that amount will be based on the most current tax data for your specific Ship-To location.

Resellers located within these states who have provided us with a valid State Sales Tax Exemption will not be invoiced for state sales tax. We must have your valid certificate to exempt you from sales tax. No Exceptions!

Return Policy

Returns of product, other than for exchange or replacement of defective products, are subject to a minimum 15% restock fee of the original purchase price. Special Order/Non-Standard Products are Non-Returnable. All non-defective products approved for return are to be shipped back to at the customer's expense. The items must be insured and sent via UPS, FedEx or USPS with a tracking number e-mailed to Shipping fees originally incurred by buyer are Non-Refundable. No returns other than for defective products, will be honored after 30 days of receipt. Should a replacement for a returned item not be available, a credit will be issued. For all returns, please e-mail our Customer Support, include order number, part or model number of defective product and brief description of the defect. All returned products must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. After reviewing and approving the information provided, we will provide RMA number. Unauthorized and/or unmarked returns will not be honored. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. A decontamination statement (where applicable) must be completed, signed and attached to the outside of the packing in order to be accepted by our shipping/receiving department. Regardless of condition, products must be packaged appropriately so as not to incur any physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty (if applicable).

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